Refund policy

The 14 day promise

If you are on a paid plan and it has not saved you time, write to us within 14 days of that payment and we will refund it in full. You do not need to justify the request. This applies to your first paid period on a plan.

Subscriptions after the first 14 days

Plans renew automatically and you can cancel at any time from your account. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. We do not automatically refund a period that has already started, but if you were charged by mistake, or a renewal caught you out and you have barely used the period, write to us and we will sort it out.

Credit packs

• Unused pack credits can be refunded within 14 days of purchase, pro rata to what is left.
• Credits already spent filling applications are not refundable, because the work has already been done.
• If a fill failed outright, the credit is returned automatically and does not count as spent.

When a refund does not apply

• Dissatisfaction with a drafted answer alone, since every answer is editable before you submit it.
• A specific job board changing its form so that filling breaks temporarily, where we are actively fixing it.
• Accounts closed for breaching the terms of service.

How to ask

Write to billing@fastapply.it from the email address on the account, and tell us which payment you mean. We reply to refund requests within two working days.

How long it takes

Approved refunds are issued to the original payment method. Once we send it, your bank or card provider usually takes between 5 and 10 working days to show it.

Your statutory rights

This policy sits on top of the rights your local consumer law gives you, and does not replace them. If your law entitles you to more than this policy offers, your law wins.